Refund policy

We accept returns and exchanges of unused, undamaged merchandise for a full refund up to 60 days, provided the merchandise is accompanied by the original receipt*. All sales are final on discounted or sale merchandise, limited editions, vintage, and custom pieces. No refunds or exchanges.

*Returns and exchanges without an original receipt can still be made, however, processing may take slightly longer. Contact a customer service representative for instructions on processing a return or exchange without a receipt.

Carefully package the merchandise to be returned in the original packaging or a protective mailer and enclose the original packing slip to:

Holly Yashi
ATTN: Online Returns
1300 9th Street
Arcata, CA. 95521

Refunds will take up to 30 business days. The purchase price of the merchandise will be credited back to your original form of payment. If you made your purchase with a credit card, the credit should reflect on your next statement, depending on the issuing bank and/or billing cycle. If you made your purchase with an eGift Certificate, we will credit the amount to the eGift Certificate. Sorry, shipping charges can not be refunded.

*Please note, your financial institution may take up to 10 days or more to process your refund and credit your account.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@hollyyashi.com.